New HCBS Provider Journey
Discovery Phase
1. Initial Contact
- Free consultation
- Needs assessment
- Solution exploration
- Package selection
2. Planning Phase
- Custom strategy
- Timeline development
- Resource allocation
- Team alignment
3. Implementation Phase
- System setup
- Staff training
- Process optimization
- Quality monitoring
4. Success Phase
- Performance verification
- Ongoing support
- Continuous improvement
- Growth planning
CQL Accreditation Journey
Preparation Journey
1. Assessment Stage
- Current state analysis
- Gap identification
- Priority setting
- Strategy development
2. Development Stage
- System creation
- Documentation setup
- Team preparation
- Quality framework
3. Implementation Stage
- System launch
- Evidence collection
- Performance tracking
- Success verification
4. Maintenance Stage
- Ongoing monitoring
- Continuous improvement
- Success maintenance
- Growth planning
Transformation Journey Map
Excellence Path
1. Initial Engagement
- Discovery meeting
- Needs assessment
- Solution design
- Proposal development
2. Strategy Development
- Custom planning
- Resource allocation
- Timeline creation
- Team alignment
3. Implementation Phase
- System deployment
- Staff development
- Process optimization
- Quality assurance
4. Success Achievement
- Performance verification
- Ongoing support
- Growth planning
- Continuous improvement